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In the app
Me → Terms & Support
App Store
Reviews & ratings on the App Store listing
Getting started
What is Glowtk?
Glowtk is a personal selfie lighting journal. Log light direction and golden-hour phase, attach a photo, rate the result, and compare sessions — all on your device. It is not a photo editor or filter app.
Do I need an account?
No. Glowtk works on your device with no sign-up. Back up your iPhone regularly via iCloud or Finder so you don’t lose your journal if you replace your device.
How do I log my first light session?
Open the Beam tab and tap Log Light (or use the empty-state button on Roll / Insights). Choose direction and time band, add a photo, write a short note, then save.
What are Beam, Roll, and Insights?
Beam is your lighting planner and setups. Roll is your session gallery. Insights shows weekly reports, light DNA, and challenges after you have logged sessions.
Reminders & exports
How do golden-hour reminders work?
In Me, enable golden-hour reminders and set the time. Glowtk schedules a local notification on your device — nothing is sent to our servers.
Notifications aren’t working
Check iOS Settings → Notifications → Glowtk and allow alerts. If permission was denied earlier, open Settings from the in-app prompt, enable notifications, then toggle the reminder off and on again.
How do exports and compare cards work?
Some exports (for example Light DNA PDF or compare cards) may cost Glow Coins. Confirm the spend in the app, then share or save to Photos. Coins are deducted only after a successful export.
Coins & purchases
What are Glow Coins for?
Glow Coins are in-app currency for exports and extra session slots. You start with a free balance, get a daily login bonus, and can buy more in Me → Glow Shop (or Wallet).
Purchase didn’t credit coins
Wait a moment and reopen Glow Shop. If coins still don’t appear, email support@glowtk.app with your Apple ID email, approximate purchase time, and product pack. Do not share payment card numbers.
Request a refund
In-app purchases are processed by Apple. Request a refund at reportaproblem.apple.com or via Apple Support. We cannot issue refunds on Apple’s behalf.
Data & privacy
How do I delete all my data?
Open Me → Clear All Data and confirm twice. This permanently removes sessions, setups, and presets and resets coins to the default starting amount. This cannot be undone.
Where is my data stored?
Everything stays on your device. Glowtk does not sync to our servers. See the full Privacy Policy for permissions, purchases, and data handling.
Troubleshooting
Photos or camera won’t work
Go to iOS Settings → Glowtk and enable Camera and Photos. If you previously denied access, reopen the feature and follow the prompt to Settings.
Voice notes won’t record or play
Enable Microphone for Glowtk in iOS Settings. For playback issues, check Silent Mode / media volume, then try again from the session detail.
The app crashed or feels stuck
Force-quit and reopen Glowtk. Update to the latest iOS version supported by the app. If it continues, email support@glowtk.app with device model, iOS version, and what you were doing.